Key Outcomes
Table of Contents
Key Outcomes
KP Doors & Access was growing fast, but scaling operations came with its challenges. Kim, their founder, had long envisioned a flexible, remote-enabled team. However, finding the right partner to help implement this vision —while maintaining the same level of service their customers expected— was a hurdle. That’s when Valatam stepped in.
About KP Doors & Access
KP Doors & Access specializes in the installation, repair, and maintenance of commercial doors, gates, and dock equipment. Known for delivering fast, reliable, and high-quality service at fair prices, they work with a wide range of industries.
Navigating the Challenges
What Lies Ahead
The challenge was building a team that could handle the challenges of a growing business. KP Doors & Access needed a more agile workforce—capable of covering gaps, embracing specialization, and ensuring a quality customer experience. At the same time, they were determined to invest in the professional growth of their team, remote and in-office alike.
“I was really drawn towards Valatam in the sense of how the process worked.”
Kim Powell – Founder of KP Doors & Access
The Path Forward
- Introduce one streamlined job description for all VAs to enable cross-training and streamlined task coverage.
- Help transition their operations to a digital-first model, minimizing reliance on in-person processes.
- Support clear role design and feedback processes to boost accountability and performance.
- Encourage upskilling by sponsoring courses and promoting team members to leadership positions.
How We Did It
Valatam’s tailored solutions helped KP Doors & Access move from reactive problem-solving to proactive team management. Starting with a simplified onboarding process, we presented candidates not just through their resumes but through video introductions, giving Kim insights into both experience and personality.
By implementing one comprehensive job description for all remote team members, we enabled cross-training, ensuring the team could handle absences without disruption. This approach allowed each team member to develop specialized expertise while covering for each other seamlessly.
Our ongoing support also encouraged feedback-rich practices, empowering the KP Doors & Access team to grow together. By transitioning much of their workflow to digital systems, they freed up in-person staff for only the most essential tasks, saving time and money along the way.
“I can truly say that each of my team members comes with a desire just to be the best version of themselves… it makes us a better company.”
– Kim Powell, Founder of KP Doors & Access
Mapping the Journey
- Addressed gaps caused by regular absences through cross-training.
- Designed a digital-first workflow to reduce reliance on physical presence.
- Built a feedback culture to drive continuous improvement.
- Helped foster a culture of growth by sponsoring courses and creating leadership opportunities.
Results
With Valatam’s support, KP Doors & Access now operates with the flexibility and resilience that sets them apart. By cross-training their remote team members, they’ve significantly reduced the impact of staff absences. Thanks to specialized roles and streamlined processes, their customer service remains top-notch, even with a larger team.
Their commitment to fostering growth within the team has also paid off. Sponsoring professional development courses and promoting remote team members to management roles has boosted morale and strengthened loyalty. The cost savings—with pay rates of $11/hour versus the $20/hour California average—have also allowed KP Doors & Access to reinvest in their operations and future growth.
What We Achieved Together
- Built a more agile, cross-trained team capable of maintaining service during absences.
- Transitioned KP Doors & Access to a remote-friendly, digital-first workflow.
- Elevated team performance through structured feedback and specialized roles.
- Saved approximately 45% in labor costs compared to local hiring in California.
- Empowered remote team members with opportunities for growth and leadership.
Conclusion
KP Doors & Access is a shining example of what’s possible when vision meets the right strategy. By embracing remote work, fostering growth, and designing roles with clarity, they’ve built a team that’s not only efficient but also inspired to deliver their best. Valatam is proud to have been part of their journey, supporting them every step of the way toward sustainable growth.
“It doesn’t make sense not to outsource.”
– Kim Powell, Founder of KP Doors & Access
Ready to elevate your business to new heights? Discover how Valatam’s Virtual Assistants solutions can benefit your company today.
Don’t miss out on the latest innovations in the advertising industry. Visit KP Doors & Access’s website or LinkedIn page to explore their innovative solutions firsthand.
