Key Outcomes
Table of Contents
Key Outcomes
Katie K Interiors runs a small design team focused on children’s rooms and family spaces. As the business grew, so did the amount of production work required behind each project, especially technical drawings and documentation. By adding a Valatam virtual assistant, the firm created additional production capacity and improved how work was distributed internally.
About Katie K Interiors
Katie K Interiors specializes in designing children’s rooms, playrooms, and family-focused spaces. Projects require both creative direction and detailed execution, including technical drawings and documentation.
Operational Wins
1. Increased project capacity
With an additional set of hands handling production work, the team was able to take on more projects without expanding the local team.
2. Redistribution of technical work
The VA took on technical drawings and production tasks, reducing the workload on the in-office designer.
3. Reduced screen time for the core team
By shifting drawing and documentation work, the in-house designer spent less time on technical execution and more time on higher-value activities.
4. Better use of field time
While the team was out on-site or working directly with clients, the VA continued moving projects forward from the back end.
5. High ownership and skill growth
The VA was rated 10/10 in both strategic thinking and continuous improvement, taking on more responsibility over time.
“You have to give it time. There’s a learning curve, but once you figure out how to work together, it becomes very effective.”
— Katie Kildal, Founder at Katie K Interiors
Navigating The Challenges
As a small design firm, Katie K Interiors operates with a lean team.
Most of the workload sits between two demands:
- Client-facing work (meetings, site visits, decisions)
- Production work (drawings, documentation, execution)
As projects increased, production work began to compete with the time needed for clients. This limited how many projects the team could realistically take on.
The issue was capacity.
The Path Forward
Katie K Interiors partnered with Valatam to add a virtual assistant focused on operations support.
The objective was clear:
- Increase output without hiring locally
- Offload technical drawing work
- Keep projects moving while the team handles clients
“It’s taken a lot of that workload off our in-office designer. It’s allowed us to take on additional projects.”
— Katie Kildal, Founder at Katie K Interiors
How We Did It
Valatam placed a virtual assistant who integrated into the firm’s workflow and focused on production tasks.
From the start, their new team member supported technical drawings and documentation. This allowed the in-office designer to reduce time spent on repetitive execution work.
Over time, their new assistant designer expanded responsibilities and improved performance, contributing more actively to project progression.
The result was a more balanced distribution of work across the team.
“The best part is having an extra set of hands that are not client-facing but still moving projects forward.”
— Katie Kildal, Founder at Katie K Interiors
What We Achieved Together
- Increased the number of projects the firm could take on
- Reduced technical workload for in-office staff
- Improved job satisfaction for the internal team
- Maintained project progress even during client-facing time
- Lowered staffing costs compared to a local hire
“You have to give it time. There’s a learning curve, but once you figure out how to work together, it becomes very effective.”
— Katie Kildal, Founder at Katie K Interiors
Conclusion
For Katie K Interiors, adding a virtual assistant was not about reducing workload alone.
It was about increasing capacity.
By shifting production work to a dedicated remote team member, the firm was able to take on more projects, improve how work was distributed, and operate more efficiently without expanding locally.
The result is a structure that supports growth without overloading the core team.
Looking to increase your team’s output without increasing headcount?
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