Key Outcomes
Table of Contents
Key Outcomes
For Jonathan Twombly, Founder of Two Bridges Asset Management, administrative efficiency wasn’t just about saving money. It was about freeing up time, reducing cognitive load, and building support he didn’t need to manage constantly.
About Two Bridges Asset Management
Two Bridges Asset Management invests in multifamily residential properties across the Southeastern United States on behalf of private investors. The firm manages acquisitions, investor relations, and operations with a small, focused team where efficiency and reliability are critical.
Operational Wins
1. Lower administrative costs without sacrificing quality
Jonathan reduced his ongoing admin expenses by nearly 45% compared to US-based support, while maintaining high standards of execution and trust.
2. Significant time savings for leadership
The VA gradually took ownership of recurring tasks, reducing the need for daily oversight and allowing Jonathan to focus on higher-level investment and client work.
3. High accuracy and low rework
Tasks were completed correctly, feedback was quickly absorbed, and repeated corrections became unnecessary.
4. Proactive, self-directed support
Over time, the VA learned to anticipate needs rather than wait for instructions, further reducing management overhead.
5. Smooth role transition without operational disruption
When the initial VA transitioned off the project, documented workflows enabled a seamless replacement with no downtime.
Navigating The Challenges
As a small investment firm, Two Bridges needed reliable administrative support, but hiring locally meant higher costs and limited flexibility.
At the same time, Jonathan was cautious about delegation. The goal wasn’t just task completion, but confidence. He needed to trust that work would be done correctly without constant follow-up.
The challenge was finding support that was both cost-effective and capable of operating with autonomy.
The Path Forward
• Hire an admin assistant who could grow into the role over time
• Reduce founder involvement in routine operational tasks
• Maintain predictable costs as the business matures
• Ensure continuity in case of staffing changes
“I have a high degree of trust that when I ask her to do things, she’ll do it correctly.” – Jonathan Twombly, Managing Partner at Two Bridges Asset Management
How We Did It
Valatam worked closely with Jonathan to place an administrative assistant aligned with his working style and operational needs.
As trust developed, responsibilities expanded. Scheduling, coordination, and recurring administrative work were gradually delegated, reducing Jonathan’s day-to-day workload.
When the first VA eventually transitioned off the project, she proactively documented her workflows with video SOPs. This allowed the replacement VA to onboard quickly and maintain performance levels from day one.
Rather than resetting the role, the transition strengthened it.
“I don’t have to give her much instruction,” Jonathan shared. “She learns quickly, takes feedback well, and I trust that things will be done correctly.”
What We Achieved Together
• Reduced annual admin costs by over $20,000
• Freed up leadership time for core business activities
• Built a low-maintenance, high-trust support role
• Minimized operational risk during team changes
• Created a documented, scalable admin function
“The longer we work together, the more things I think, ‘she could do that.” Jonathan Twombly, Managing Partner at Two Bridges Asset Management
Conclusion
For Two Bridges Asset Management, working with Valatam delivered more than cost savings.
It created a dependable administrative foundation that reduced overhead, improved efficiency, and allowed leadership to operate with greater focus and confidence.
The result is a support structure that is affordable, reliable, and built to last.
Looking to reduce costs without adding operational friction?
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